In case of need, Awhy sends a notification to your customer care. One of your chat agents will be able to take the conversation over and assist your user.
While the chatbot manage up to the 90% of the inbound questions, your chat agents can focus themselves on the more complex requests.
Do you already use a live chat? Don’t panic: our chatbot can be integrated with all the existent live chat.
Reach us out for further information.